Your Questions Answered

Product.

Does it have a kite mark?

Yes. It’s 100% compliant with your insurance policy.

Do I need training to use it?

No, it’s a grab-and-go system anyone can use.

What type of fire does it put out?

All of them.

In fact, it's so good at getting fires under control that it can even extinguish lithium batteries, electrical fires, and aviation fuel.

Even a lithium battery fire?

Yes, they can even extinguish lithium battery fires.

What about electric car fires?

No, because in that situation, you need to inject the FX fluid directly into the battery casing, and these are fire extinguishers. 

Is it environmentally friendly? 

Yes, in fact the levels of PFAS chemicals are 1000x below the safe legal limits, and because you use less to put out the fire, it’s easier to clean up too.

Making them 100% compliant with even the strictest environmental regulations.

What’s its shelf life?

The FX-500 is rated for 36 months, but we’re testing it to see if it’s even longer.

However, both the 6 & 9-litre models are rated for 60 months.

Can I refill my old extinguishers instead of buying new ones?

Yes.

If you have either a 6 or 9-litre extinguisher we can refill them with FX fluid at a reduced cost to find out more email us at info@fxfiresolutions.com with the subject line “refill” and we'll get back to you with the specifics.

How much does it cost?

The same as any other fire extinguisher of the same size.

Has FX fluid been tested?

Yes, it has been tested for all A, B, C, D, Electrical, F, and Lithium. 

Who tested it?

The British Standards Institution (BSI)

Is it certified? 

Yes, for A, B, Electrical, and F. 

Can you give me the specifics?

Sure thing, 

FX Fluid is certified as- 43A, 183B, and 75F

Where did you get 15x more powerful from?

Certifications don’t tell the entire story.

What works on paper, and what happens in practice are often two completely different things.

For example, foam extinguishers are also rated 183 B, but when we put them against FX fluid in a series of tests, FX fluid put out the fires 3-times faster using 20% of the fluid.

Meaning they performed 15 times better in the field.

Is FX fluid dangerous to humans? 

No, FX extinguishers are 1000x below the legal limit for forever chemicals (PFAS), non-carcinogenic, and easy to clean up.

Meaning they are one of the safest fire extinguishers on the market.

Can I use the extinguisher more than once?

Yes. But we don’t recommend it.

Our extinguishers are a bit like a deodorant can in how they work, as FX fluid is an aerosol.

So, as long as there’s still some fluid in the extinguisher, you can use it to tackle any small fires that block your escape.

Just don’t keep half-used extinguishers lying around for future use, as that puts lives at risk in the event of another fire.

Where are they made?

It’s made in the UK.

Can I visit the factory?

Yes, subject to arrangement. For more details email us at info@fxfiresolutions,com with the subject line "visit" and we'll get back to you with the next steps.

Can I buy this internationally?

Yes, and it’s pretty easy too, as we have other factories in the EU and Canada. 

Partnerships.

How much money do I get per extinguisher sold?

It depends; we’ll first need to sit down and talk through your situation, who you’re selling to, and whether you’re selling directly to the end buyer. 

We aim to be fair, and most of our re-sellers earn around £5 per extinguisher sold (20% commission before VAT).

What support do I get?

As much as we can give you.

To start, we’ll give you all the online materials you need (landing pages, email templates, ad creatives, and so on).

But after that, it’s up to you: if you have questions, we’ll answer them; if you need more materials, we’ll create them; if you need demo organising, we’ll support you. 

If my clients reach out directly, will I get cut out?

No, every client you bring to the table is yours and yours alone.

And yes, you’ll get that in writing.

How will you track it?

If you’re doing an introduction, we’ll track it through our CRM and alert you whenever your contacts buy.

If you’re selling to the client yourself, you can place the order directly with the factory.

Do I need my own stock?

No. If you’re selling online or don’t want to sell them on-premises, you can just place orders with the factory, and we’ll handle the rest on your behalf.

Orders.

Do you ship abroad?

Yes, and we ship to you from the closest manufacturing facility.

I wrote the wrong address; what do I do?

Don’t worry about it.

Email us at orders@fxfiresolutions.com with the subject line "Address," and in the body of the email, attach your order number and new address.

We’ll handle the rest.

Some of my items are missing; what do I do?

Email us at orders@fxfiresolutions.com with the subject line "Items,” then in the body of the email, attach your order number, tell us what was missing, and we’ll ship it out.

I have multiple locations; do I need to place an order for each?

If you’re ordering through the website, then yes. 

If you’re ordering via your account manager, then no; just tell them how many extinguishers need to be sent to each location, and they’ll handle the rest.

Do I get a discount by buying directly?

No. It doesn’t matter if you buy through us or a recognised reseller; the retail price stays the same.

Can I refill my old extinguishers?

Yes and no.

The FX-500 can't be refilled, but you can trade it in for 10% off of a replacement.

The 6 and 9-litre extinguishers can be refilled, to find out more email us at orders@fxfiresolutions.com with the subject line “refill” and we'll get back to you with the specifics

How many units per box, and how many boxes per pallet?

FX500s:

- Each box contains 12 FX500s

- Each pallet contains 90 boxes of for a total of 1080.

- Total weight per pallet: 722kg.

FX 6 Litre:

- Each box contains 1 unit.

-Each pallet contains 72 boxes.

- Total weight per pallet: 704kg.

FX 9 Litre:

- Each box contains 1 unit.

- Each pallet contains 45 boxes.

- Total weight per pallet: 641kg.

Shipping and Delivery.

Has my order been sent?

 You will receive an email when the order has been sent.

If you haven’t received an email, email us at orders@fxfiresolutions.com with the subject line "sent?" Then, in the body of the email, attach your order number, and we’ll get back to you.

How long is delivery?

In the UK, it usually takes 1–3 days. 

Outside the UK, it’s typically 3–14 days.

The package has been sent, but I didn’t receive my order. What do I do? 

Email us at orders@fxfiresolutions.com with the subject line "Delivery,” then in the body of the email, attach your order number and leave it to us. 

We’ll check with the delivery company and get back to you as soon as we have the information.

Payment.

I have problems with payment; what do I do?

Make sure all the fields are filled in. If you’re still having problems, email us at orders@fxfiresolutions.com with the subject line "Payment,” and we’ll get back to you with the next steps.

Return and Refund.

Can I get a refund?

If the goods are damaged, yes.

Just follow these 3 simple steps:

1. Take a photo of your extinguishers.
2. Email it to us at orders@fxfiresolutions.com with the subject line "refund" and your order number.
3. A member of our team will reach out and either issue you a refund in full, or replace the damaged extinguisers free of charge.
    

Can I return used extinguishers?

Yes. And it comes with some benefits.

If you return a used FX-500, we’ll knock 10% off the replacement.

Or, if you return a used 6 or 9-litre extinguisher, we’ll refill it and send it back to you at a reduced cost. To find out more email us at orders@fxfiresolutions.com with the subject line “refill” and we'll get back to you with the specifics